Conceptualised a Deep Redesign of the Role Model for Cloud Platform
Overview
At Cloud.ru, user role management was fragmented by project. Large clients had to add an employee across all projects (25+ on average). This case study outlines how I unified user management and simplified role assignments.
My Role
Conducted end-to-end research.
Advocated for the project internally and presented it at company demos.
Decomposed the epic into actionable tasks for the product team.
Challenge
Large businesses faced:
Separate user lists per project.
The need to enter an employee's email and name for each project and assign roles on multiple platforms.
Unclear role definitions.
No bulk user export or multi-project addition.
Process
Research and Discovery: Conducted 9 JTBD interviews with 7 companies (department heads and senior engineers). Feedback confirmed that adding new employees was cumbersome and that role definitions were unclear.
Identifying User Jobs: Users needed one unified management area, bulk addition of users, multi-project role assignment, and tooltips to clarify role functions.
Redesigning the Role Model:
Structural Changes: Merged separate sections into a single user management area that displays users based on their access.
Role Assignment Process: Enabled bulk entry by accepting multiple emails and allowed role assignment across several projects simultaneously, with tooltips for role explanations.
Outcome
Usability testing has begun. The redesigned role model unified user management and streamlined role assignments. Clients now add employees faster and assign roles across projects with clear guidance, significantly reducing confusion and manual effort.